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Terms and Conditions

1. Our Service

1.1 Residents of the housing estate can place orders online through the status of "VIP" and directly choose to pay the price of various food packages by electronic payment on the platform.

1.2 The quantity of food packages are prepared according to the orders of the residents for 2, 4 or more people. The ingredients, cutting preparation and size of all food packages will be uniformly divided, and we will try our best to ensure the amount is precise.

1.3 Food package has been washed and cut in clean and tidy manner. Other ingredients such as frozen meat, vegetables, fruits, eggs, rice or buns have been packaged in hygienic packaging, and a seasoning package is attached; QR code are included in food package for downloading  Chinese and English instructions, videos for teaching how to cook the related dishes. Residents can also track the imported batch at any time.

1.4 The cut-off time of purchase orders for residents is before 11:59 pm on Sundays and Wednesdays. The delivery time of gourmet packages is 4 to 7 pm on Tuesdays and Fridays (referred to as "delivery day"), that is, deliveries twice a week.

1.5 If the delivery day falls on a public holiday and the Observatory issues a red/black rain warning signal and prepares to hoist the typhoon signal No. 8 or above, the company will suspend delivery and the delivery time will be notified separately.

1.6 If the delivery arrangements of the day are affected due to unexpected accidents or environmental factors, our company will notify the affected residents one by one so as to arrange the delivery service as soon as possible.

1.7 In order to better serve you all, we Delicious Express will inform the relevant residents the special offer based on the ordered quantity that month through our online platform and the posters distributed and/or posted by your housing estate. In addition, we will also update the dishes in the online platform every week, so as to provide healthy seasonal Chinese and Western menus for residents to select.

2. Follow-up service and improvement

2.1 We will ensure that the overall service meets the standards before each delivery, such as checking carefully whether the amount of ingredients in the food package, seasoning package are hygienic and correct. Arrange suitable delivery person to deliver the goods within the scheduled time to the address provided by the residents.

2.2  We Delicious Express will review take action to improve the service quality together with your estate management team. Improvement request made by the relevant residents will be reviewed within one to two working days after receiving the opinion. And improvement will be made within three to four working days for reasonable request.